Shipping Policy
Ordering
Order Confirmation
Once you place an order, you’ll receive a confirmation email with your order details.
Please review your order carefully. If you notice an error, contact us within 24 hours. While we’ll do our best to make changes before your order is processed, we cannot guarantee modifications once fulfillment has begun.
Accurate Shipping Information
Please ensure your shipping address, phone number, email address, apartment or buzzer number (if applicable), and any delivery instructions are accurate.
Purrfectly is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided at checkout.
Orders returned due to an incorrect address may be subject to additional shipping charges before being reshipped.
Order Changes & Cancellations
Orders may be cancelled or changed only before they have been processed for shipment.
Once a shipping confirmation and tracking number have been issued, orders cannot be cancelled or modified.
Shipping
Shipping Within Canada
We currently ship across Canada.
Free Shipping
We offer free standard shipping on qualifying orders:
- British Columbia, Alberta & Ontario: Orders of $40 CAD or more
- All other Canadian provinces: Orders of $80 CAD or more
Shipping charges for orders below these thresholds will be calculated at checkout.
Processing Time
Orders are typically processed within 1–3 business days.
During product launches, promotions, or holiday periods, processing may take a little longer.
Delivery Time
Once shipped, estimated delivery times are generally:
- British Columbia: 5–7 business days
- Ontario: 3–5 business days
- Other provinces: 7–10 business days
Delivery estimates are provided by our shipping partners and are not guaranteed.
Remote Areas
Some remote or rural locations may require additional shipping time or incur additional shipping charges.
If applicable, we’ll contact you before shipping your order.
Apartment & Business Deliveries
If you’re shipping to an apartment or business, please provide any necessary access information, such as:
- Apartment or unit number
- Buzzer number
- Company name
- Business hours (if applicable)
Incomplete delivery information may result in delivery delays.
PO Boxes
We currently do not ship to PO Boxes.
Delivery
Safe Delivery
Unless otherwise requested, parcels may be delivered without a signature where permitted by the carrier.
If a safe drop isn’t possible, your parcel may be redirected to a pickup location.
Lost or Stolen Packages
Once a parcel has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.
If you believe your package was delivered incorrectly, please contact us and we’ll gladly help you investigate with the carrier.
Product Packaging
Vacuum-Sealed Packaging
Some Purrfectly products are vacuum sealed to reduce package size during shipping and help minimize loose dust inside the bag.
During transit, it’s normal for the vacuum seal to loosen due to pressure changes or handling.
This does not affect:
- Product quality
- Odour control
- Clumping performance
- Shelf life
If your bag arrives torn, leaking, or otherwise damaged, please contact us within 7 days of delivery with photos of the package.
Returns & Refunds
Final Sale
Because cat litter is a hygiene product, all sales are final.
For the safety of all customers, we cannot accept returns or exchanges on delivered products.
Refunds & Replacements
Refunds or replacements may be provided in the following situations:
- Your order arrives damaged during shipping.
- You receive the wrong product.
- Your order is missing an item.
- The product has a verified manufacturing defect.
Please contact us within 7 days of delivery and include photos of the product and packaging where applicable.
Incorrect or Undeliverable Addresses
If a parcel is returned because of an incorrect address, refusal of delivery, or failure to collect from a pickup location, we can reship the order once additional shipping charges have been paid.
Contact Us
If you have any questions about your order, we’re happy to help.